A customer satisfaction inventory model for supply chain integration

نویسندگان

  • C. Y. Lam
  • Andrew W. H. Ip
چکیده

Customer relationship is increasingly influencing the performance of inventory management in a supply chain, and customer retention or migration directly affect the number of customer orders and demands as well as the inventory level. Therefore, the aim of this paper is to propose a customer satisfaction inventory (CSI) model that incorporates customer relationship management into an inventory model, where the probabilistic concepts of Markov chains of uncertainties in customer relationships of retention or migration are adopted. This enables us to determine both a CSI level for replenishing the inventory level to best fit future customer demand and a customer CSI value of the net profit or loss of an organization from a customer over its purchasing life against the inventory cost of an organization. The modeling and development of the proposed customer satisfaction inventory CSI model are discussed in this paper. Simulation and analysis are conducted for the proposed model, and satisfactory results are achieved, such that the proposed model can help to determine a CSI level that can fully meet orders and demand as well as minimizing inventory cost and maximizing CSI value. 2010 Elsevier Ltd. All rights reserved.

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

ثبت نام

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

منابع مشابه

Simultaneous Pricing, Routing, and Inventory Control for Perishable Goods in a Two-echelon Supply Chain

Due to the rapid development of technology in recent years, market competition and customer expectations have increased more than ever. In this situation, it is vital for businesses survival to determine the appropriate policy for inventory control, pricing, and routing, and decisions regarding each of them are often made separately. If the products have a perishable nature, it will be more imp...

متن کامل

Supply Chain Management Practices, Competitive Advantage and Organizational Performance: A Confirmatory Factor Model

Supply chain is the process of continuous flow of products or services from source to the destination. Supply chain management has become an effective tool now a day to survive in this competitive world. Organizations do their best to harvest profits by adopting better supply chain management practices for competitive advantage and organizational performance. In this paper an attempt has been m...

متن کامل

Facility Location and Inventory Balancing in a Multi-period Multi-echelon Multi-objective Supply Chain: An MOEA Approach

A comprehensive and integrated study of any supply chain (SC) environment is a vital requirement that can create various advantages for the SC owners. This consideration causes productive managing of the SC through its whole wide components from upstream suppliers to downstream retailers and customers.  On this issue, despite many valuable studies reported in the current literature, considerabl...

متن کامل

Profit Maximization Based on Customer Satisfaction Level in a Multi- Layer Multi-Product Supply Chain

This paper concerns with a mathematical model considering customer satisfaction requirements in a supply chain. The model tradeoffs the supply chain ability to fulfill the customers’ requirements and the limited budget in a variety of production phases. The decisions made here help to determine the profit provider price and economic quantity while the effective supplier and priori requireme...

متن کامل

Bi-product inventory planning in a three-echelon supply chain with backordering, Poisson demand, and limited warehouse space

In this paper, we apply continuous review (S-1, S) policy for inventory control in a three-echelon supply chain (SC) including r identical retailers, a central warehouse with limited storage space, and two independent manufacturing plants which offer two kinds of product to the customer. The warehouse of the model follows (M/M/1) queue model where customer demands follow a Poisson probabilit...

متن کامل

ذخیره در منابع من


  با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

ثبت نام

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

عنوان ژورنال:
  • Expert Syst. Appl.

دوره 38  شماره 

صفحات  -

تاریخ انتشار 2011